m.fb001 Frequently Asked Questions

m.fb001 accepts any valid Philippine government-issued ID for KYC verification: PhilSys National ID, Philippine Passport, SSS ID, UMID, Driver's License, PRC ID, or Voter's ID. You may also be asked to submit proof of residential address and, for large transactions, documentation confirming your source of funds. KYC must be completed before your first withdrawal is processed.

No. Each player is permitted one account only. Duplicate accounts are a violation of the m.fb001 Terms and Conditions and will result in permanent suspension of all accounts associated with the same individual, along with forfeiture of any bonus-derived balances. If you have accidentally created a second account, contact m.fb001 support immediately to have it resolved.

First, use the Forgot Password link on the login page to reset your credentials via the mobile number or email linked to your account. If that does not work, your account may have been temporarily locked after multiple failed login attempts — this resets automatically after 30 minutes. For persistent issues, live chat support is available 24/7 and can assist you directly.

To close your account permanently, contact m.fb001 customer support through live chat or by emailing [email protected] with your account username and a written request for permanent closure. Before closing, any remaining wallet balance must be withdrawn to your registered Philippine payment method. Note that permanently closed accounts cannot be reopened.

Log in to m.fb001, navigate to the Cashier or Deposit section, and select GCash from the available payment methods. Enter the amount you wish to deposit — minimum ₱100 — and you will be redirected to the GCash payment flow to complete the transaction using your registered GCash number. Most GCash deposits are credited to your m.fb001 wallet instantly.

The minimum deposit at m.fb001 is ₱100, regardless of which payment method you use. This applies to GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and card payments. There is no maximum deposit limit imposed by m.fb001 itself, though individual payment providers may have their own transaction caps — particularly mobile wallets like GCash and PayMaya.

For fully KYC-verified accounts, GCash and PayMaya withdrawals at m.fb001 are typically processed within 24 hours of the request being submitted. In most cases, funds arrive significantly faster — often within a few hours during business hours. Bank transfer withdrawals to BPI, BDO, or Metrobank may take up to 3 business days depending on the receiving bank's processing schedule.

m.fb001 does not charge its own transaction fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, your bank — may apply their own transaction charges depending on the type of transfer. Check your provider's fee schedule before initiating large transactions. For real-time fee information, the m.fb001 cashier displays any applicable charges before you confirm a transaction.

The minimum withdrawal amount at m.fb001 is ₱200. All withdrawal requests require a fully verified (KYC-complete) account. Withdrawals are only processed to payment methods registered in your own name — third-party transfers are not permitted. If you have an active bonus, check whether wagering requirements have been met before requesting a withdrawal, as unmet requirements may affect the available withdrawal amount.

Yes. m.fb001 supports bank transfers via BPI, BDO, and Metrobank, as well as InstaPay and PESONet. To deposit via bank transfer, select your bank from the Cashier section, follow the transfer instructions provided, and ensure you use the exact reference number given so your deposit can be matched and credited correctly. Bank transfer deposits may take longer to reflect than GCash or PayMaya.

m.fb001 offers a wide catalogue across multiple categories: JILI slots and slots from other leading providers, live dealer casino games (baccarat, roulette, blackjack, sic bo), online bingo, fishing games including Lucky Gods Fishing, board games like Ludo Quick, and a full sports betting section covering PBA, NBA, UFC, international football, boxing, and more. New titles are added regularly.

No. All RNG-based games on m.fb001 — slots, bingo, fishing games, virtual table games — use independently certified random number generators. Certifications are conducted by recognised third-party testing laboratories to confirm game fairness and accurate RTP (Return to Player) rates. Live dealer game outcomes are determined by physical game elements in controlled studio environments, with no software manipulation of results.

RTP (Return to Player) varies by slot title. Most JILI slots and other games in the m.fb001 catalogue have RTPs in the range of 96%–98%, which is competitive with industry standards. The specific RTP for each game is typically displayed within the game's information or help screen. Higher RTP does not guarantee winning — it indicates the theoretical long-run return across millions of spins.

Yes. m.fb001 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your mobile browser, navigate to mfb001.net, and log in. The full game catalogue, including live casino, slots, bingo, and sports betting, is accessible on mobile. The interface adapts automatically to your screen size for a smooth experience on any device.

If you are disconnected during an active game round, any bet already placed before the disconnection remains valid and will be settled based on the actual game outcome. Once you reconnect and log back in to m.fb001, the result of the round will be visible in your bet history. m.fb001 is not responsible for losses caused by internet connectivity problems on the player's end.

m.fb001 offers a welcome bonus for new registered players on their first deposit. The specific bonus amount, match percentage, and eligible games are detailed on the Promotions page of the platform, as these offers are updated periodically. To claim the welcome bonus, ensure you opt in during or immediately after your first deposit — some bonuses require an opt-in step before the deposit is made.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the resulting balance can be withdrawn. For example, a ₱1,000 bonus with a 30x wagering requirement means you must place ₱30,000 in total bets before withdrawal is available. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Full details are on each offer's terms page.

No. Bonus funds at m.fb001 cannot be withdrawn until the stated wagering requirement has been fully met. If you request a withdrawal before completing wagering, the bonus and any winnings derived from it will be forfeited, though your original real-money deposit balance will still be available for withdrawal. Always check the remaining wagering requirement in your account before placing a withdrawal request.

Yes. m.fb001 offers ongoing promotions and a loyalty program for active players, including reload bonuses, cashback offers, free spins, and VIP-tier rewards for high-frequency players. The specific structure and benefits of the loyalty program are detailed on the Promotions section of the platform. Loyalty rewards accumulate based on real-money wagering activity across all eligible game categories.

m.fb001 operates within the regulatory framework governing online gaming in the Philippines, in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) oversight. PAGCOR is the government body responsible for licensing and regulating gaming operators serving Filipino players. All m.fb001 gaming activities are conducted under applicable Philippine regulations, and the platform implements PAGCOR-aligned responsible gaming standards including the 21+ age requirement.

The minimum age to register and play at m.fb001 is 21 years old, in strict compliance with PAGCOR regulations governing online casino gaming in the Philippines. This is a hard requirement enforced through KYC identity verification — all players must submit a valid Philippine government ID confirming their age before their account is fully activated and before any withdrawal can be processed.

Log in to your m.fb001 account, go to the Responsible Gaming section in your account settings, and select Self-Exclusion. Choose your exclusion period: 30 days, 60 days, 90 days, or permanent. The exclusion takes effect immediately and cannot be reversed before the period ends — even if you request it. During exclusion, login is blocked, deposits are declined, and all marketing communications are suspended. Permanent exclusion closes the account entirely.

m.fb001 provides six built-in responsible gaming tools at no cost: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality checks (periodic in-session notifications showing your session duration and net result), cool-off periods (24-hour to 7-day account suspensions), and self-exclusion (30 days to permanent). All tools are accessible directly from your account settings without needing to contact support. Full details are on the Responsible Gaming page.

m.fb001 customer support is available 24 hours a day, 7 days a week via live chat on the platform website. For non-urgent inquiries, account issues, and responsible gaming requests, you can also email [email protected]. Live chat is the fastest channel and is recommended for time-sensitive matters like withdrawal queries, account access issues, or urgent responsible gaming requests such as self-exclusion.